Refund Policy
Effective date: April 01, 2024
Last Updated on: April 01, 2024
At ScreenClip, our customers are very important and we do our best to fulfill all their requirements. If you discover an issue with the system within 30 days after your purchase, email our support team with the details of the problem. Please allow 24 hours for a response. This period can however be longer (up to 3 days) on the weekends or national holiday.
30-Day Moneyback Guarantee
We can offer a refund within 30 days of purchase. The refund will only be approved and guaranteed under the circumstances listed below. If the purchase passes the money-back guarantee period (30 days), the refund will be reviewed on a case-by-case basis.
Acceptable Refund Circumstances
We will process refund requests under the following circumstances:
- Within 30 days of purchase, no questions asked!
- If you subscribed more than once.
- If ScreenClip has technical problems and our technical team is unable to find a solution in 30 days.
Unacceptable Refund Circumstances
Most refund requests that we get are often due to the customer’s lack of information about the product.
Assuming the money-back guarantee period has passed, we will not process a refund under the following circumstances:
- If you simply change your mind about the product.
- If there are no technical issues with the software that we can find.
- If you request a refund because of technical issues, but you failed to seek help for these technical issues from our support team.
- If you fail to implement any troubleshooting or repair steps that our technical team provides within 30 days of reporting the issue to us.
- If you fail to provide any requested additional information about the problem you’re having.
How to Request a Refund?
To request a refund, send an email to [email protected] . Refunds are processed within 3-5 days. Once the refund is issued, the paid subscription will get deactivated.